Insurers have helped to build a system which allows fraudulent claims, APIL chief executive Deborah Evans told assembled delegates at the Modern Claims Conference in London this week.
“If you give people money without having to see a doctor it will encourage fraud,” she said.
Deborah took part in a panel debate alongside James Dalton of the ABI, Craig Budsworth of MASS, and David Johnson of FOIL.
“Lawyers are the gatekeepers of fraud, we turn away clients if we are suspicious about the case” Deborah continued. “But the more remote we get from clients, the higher risk of fraud, and cost reductions are pushing lawyers towards non face-to-face contact”.